Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify Viteax. com, Partida Los Pinos 6J, 03710, Calpe, Alicante, [email protected] your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not mandatory.

To comply with the withdrawal period, it is enough that the relative communication to the exercise by you of this right is sent before the corresponding deadline expires.

You also have the option of completing and sending the form electronically withdrawal form or any other unequivocal statement through our website https://viteax .com/en/returns. If you use this option, we will inform you without delay on a durable medium (for example, by email) of receipt of said withdrawal.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that we offer) without any undue delay and, in any case , no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.

You must return or deliver the goods to us directly, without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. You must assume the direct cost of returning the goods.

You will only be responsible for the resulting decrease in value of the goods of manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized . The supply of goods that may deteriorate or expire quickly. See fresh products.
The supply of sealed goods that are not suitable for return for protection reasons of health or hygiene and that have been unsealed after delivery.
The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.